76 Jobs in Indianapolis, IN
PHOENIX DATA CORPORATION is Hiring a Call Center Service Representative Near Indianapolis, IN
Shift: Monday - Thursday (6:00 am - 4:30 pm) OR (7:30 am - 6:00 pm)
Shift: Wednesday - Friday (6:00 am - 6:30 pm) OR (7:00 am - 7:30 pm)
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The responsibilities of the Document Processing Specialist are outlined as follows and not intended to be all inclusive:
Preparing documents for the scanning process, including receiving, unboxing, removing staples and paper clips, fixing and repairing small rips or tears with tape, and inserting sort sheets as required, etc.
Operating and maintaining scanning equipment, including processing prepped documents onto scanner and making appropriate adjustments.
Entering alphabetic and numeric data from electronic images utilizing software application to capture the appropriate data.
Reviewing completed work and administering the company's quality control procedures to ensure all client work is at or above required accuracy rates; assist the entire team in meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Responding to inquiries regarding the status of data indexing, rejected character repair, or quality assurance phases of the data indexing process.
Following proper procedures, rules, and processes for data capture and quality assurance of data.
Troubleshooting technical difficulties and making appropriate adjustments.
Utilizing appropriate and compliant safeguards to reasonably prevent the improper use or disclosure of confidential and protected information, which may include Federal Tax Information (FTI), Protected Health Information (PHI), and/or Personally Identifiable Information (PII) and reporting any concerns to the Program Manager.
Stocking shelves with boxes and removing boxes after completion; building pallets for shipping; stacking boxes on to each pallet and wrap; affixing shipping labels; and moving completed boxes to designated area for shipping.
Providing input into the regular review and updating of applicable standard operating procedures.
Attending mandatory meetings and trainings, working scheduled overtime with minimal notice, and performing other duties as assigned per business needs.
Phoenix Data Corporation is an Equal Opportunity Employer.
Job Summary
Full Time
Business Services
$32k-41k (estimate)
03/30/2023
05/07/2024
phoenixdatacorporation.com
INDIANAPOLIS, IN
50 - 100
2001
CAROL CURRAN
$5M - $10M
Business Services
Related Companies
About PHOENIX DATA CORPORATION
Phoenix Data Corporation is a woman-owned business providing technical expertise in document solutions and records management, certified FedRAMP and IaaS hosting solutions, IT development and support, engineering expertise, and operational services and staffing. Through its WBE, WBENC, and SBA certifications, along with GSA and SeaPort-, Phoenix offers innovative solutions to clients in government, healthcare, the U.S. Military, and a variety of commercial industries, including those holding government contracts. Business Applications: Phoenix processes and integrates raw data into electronic ...
data systems while meeting high-performance standards for critical speed and accuracy. Data Center and Secure Hosting Services: Phoenix Federal Hosting Services offers FedRAMP-certified hosting solutions that comply with the stringent NIST 800-53 r4 and NIST 800-171 r1 controls, which are mandated for a number of U.S. Defense Contractors. Additionally, Phoenix offers a FedRAMP IaaS solutionRedRackfor non-governmental organizations, providing them the same security, infrastructure and control sets that are mandated for Federal government agencies to securely handle top-secret data. Technical Support: Phoenix Data Corporation provides technical support and Subject Matter Experts (SMEs) for full-systems architecture, design, and implementation; integration with new or existing software and networks, and coordination planning for long-term utilization of systems. Staffing and Workforce Development: Phoenix Data Corporation can train your team in operations, IT, and engineering capabilities, as well as provide staffing for a wide variety of technical positionsfrom systems and engineering technical support to call center and mailroom operations, or from diverse Subject Matter Experts (SMEs) to highly specialized warfare systems and programs. When your team needs highly-specialized technical support, rely on Phoenix Data Corporation to deliver.
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The job skills required for Call Center Service Representative include Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Service Representative. You can explore the career advancement for a Call Center Service Representative below and select your interested title to get hiring information.
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